Collections Team Lead

Company: Wesley Group
Location: Franklin
Posted on: November 10, 2024

Job Description:

JOB DESCRIPTIONTitle: Collection Team LeadDepartment: Finance Reports to: Director of Accounts Receivable and BillingJob Summary:A Collection Team Lead plays a very important role in our company. The Collection Team Lead manages the day-to-day operations of the Collections Specialists and is responsible for tracking and achieving team collection goals.Duties/Responsibilities:

• Delivering exceptional customer service to Wesley Financial Group clients.
• Calling clients to collect on past due balances.
• Oversees and directs the activities of the collection team to enhance collection efforts.
• Negotiating payment plans to assist clients with settling past due balances.
• Investigating billing errors and disputes and following up with clients.
• Creating and implementing debt collection courses of action.
• Researching client accounts to help reconcile payments received versus what is still open.
• Assists Collections Specialists with questions and training.
• Any other duties related to Collection Team Lead position as deemed necessary. Required Skills/Abilities:
  • Customer Service experience
  • Strong leadership and people management skills
  • Excellent communication, negotiation, and interpersonal skills
  • Advanced analytical and problem-solving abilities
  • Experience with Excel/Google Sheets/G-Suite
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
  • Detail oriented with a high degree of accuracy
  • Experience with Netsuite or similar ERP system
    Education and Experience:
    • 5+ years of experience in collections or in a related finance role
    • Bachelor's degree in Finance, Accounting or related field
    • 1-2 years of experience managing a team
      
      
      
      
      PI225ce731bb33-37248-36003129

Keywords: Wesley Group, Clarksville , Collections Team Lead, Accounting, Auditing , Franklin, Tennessee