Customer Experience Associate

Company: DriveTime
Location: Nashville
Posted on: November 4, 2024

Job Description:

About DriveTimeAt DriveTime, we're passionate about creating opportunities and improving lives. As the largest privately owned used car sales, finance, and servicing company in the nation, we're dedicated to putting the right customer in the right vehicle, on the right terms, and on their path to ownership.ResponsibilitiesAs a Customer Experience Guide, you'll be responsible for being fully involved in sales and customer experience activities, both virtual and in-store. This includes:

• Performing various detailed tasks throughout the dealership, such as preparing titles, loan documents, and taking down payments.
• Taking customers on test drives and demonstrating vehicle features.
• Partnering with managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
• Understanding and executing all administrative responsibilities, including deal documentation, underwriting, cash handling, inventory management, and meeting company expectations.
• Making phone calls, scheduling appointments, answering questions, and educating potential customers about their options.
• Collaborating with team members to reach sales targets.RequirementsTo be successful in this role, you'll need:
  • A high school diploma or GED, with an associate's or bachelor's degree preferred or equivalent experience.
  • At least 3 years of related work experience in customer service, sales, or retail.
  • A valid driver's license and an acceptable driving record for the previous 3 years.
  • To be at least 18 years old.
  • To pass a drug test and a background check.Perks and BenefitsWe offer a range of perks and benefits, including:
    • Medical, dental, and vision coverage.
    • 401(K) matching and company-paid life insurance.
    • Short and long-term disability coverage.
    • Tuition reimbursement and wellness programs.
    • A consistent work schedule, with Sundays off to spend time with family and friends.
    • A team-based environment with opportunities for growth and development.
    • A competitive salary and bonus structure.Why DriveTime?We're a Great Place to Work Certified company, with 90% of our employees saying they feel right at home here. We're committed to providing a fun, high-energy environment where you can grow and develop your career. We're looking for the right person to join our team, not just a candidate to fill a role. If you're passionate about creating opportunities and improving lives, we want to hear from you!

Keywords: DriveTime, Clarksville , Customer Experience Associate, Other , Nashville, Tennessee