Helpdesk Technician Level II
Company: VirtualVocations
Location: Clarksville
Posted on: March 7, 2025
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Job Description:
A company is looking for a Helpdesk Technician Level II
(Fri-Tues schedule).
Key Responsibilities
Provide exceptional customer support and troubleshoot client
requests involving IT systems, hardware, and software
Offer day-to-day operational support for various systems, including
desktop and server operating systems, Microsoft Office 365, and
networking devices
Assist with onboarding/offboarding clients and maintain
documentation for internal and client systems
Required Qualifications, Training, and Education
Minimum 2+ years working for a Managed Service Provider (MSP)
At least 5+ years of experience in an IT Helpdesk role using remote
support tools
Experience with helpdesk ticketing systems and Remote Monitoring
and Management (RMM) tools
Strong knowledge of Microsoft Windows, Office 365, and Azure
administration
Moderate networking experience including remote configuration and
troubleshooting
Keywords: VirtualVocations, Clarksville , Helpdesk Technician Level II, Professions , Clarksville, Tennessee
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