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Contact Center Operations Manager

Company: VirtualVocations
Location: Clarksville
Posted on: March 7, 2025

Job Description:

A company is looking for a Senior Manager, Contact Center Operations.



Key Responsibilities

Drive management of contact center operational processes to establish targets and best practices
Oversee initiatives to improve the quality and efficiency of contact center operations
Report on operational processes to senior leadership and recommend improvements for effectiveness


Required Qualifications

Bachelor's degree required
6+ years of related experience, including management experience
3+ years of supervisory experience preferred
Experience with contact center operations and regulatory compliance
Knowledge of training program development and implementation

Keywords: VirtualVocations, Clarksville , Contact Center Operations Manager, Executive , Clarksville, Tennessee

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